Privacy Policy

Last updated: June 2026

At Creorama (“Creorama”, “we”), a 360 creative agency based in León, Guanajuato, Mexico, we are responsible for the use and protection of your personal data, in accordance with Mexico’s Federal Law on the Protection of Personal Data Held by Private Parties (LFPDPPP), its Regulations and other applicable rules. This Privacy Policy describes what data we collect, what we use it for and how you can exercise your rights.

What personal data do we collect?

When you contact us through our website, by phone, WhatsApp or social media, we may collect:

• Name.
• Email address.
• Phone number (if you choose to provide it).
• The information you include in your message about your project.
• Browsing data, through cookies and similar technologies (see the Cookies section).

We do not collect data considered sensitive under the law.

What do we use your data for? (Purposes)

Primary purposes (necessary to assist you):

• Respond to your requests, questions and quotes.
• Provide commercial follow-up and, where applicable, deliver our services.
• Maintain communication with you regarding your project.

Secondary purposes (not necessary; you may opt out):

• Send you information about our services, news or promotions.
• Carry out statistical analysis to improve our website and advertising.

If you do not want your data used for the secondary purposes, you may say so at any time through the contact channels listed in this policy. Your refusal will not be grounds to deny you the services you request.

Cookies and tracking technologies

Our website uses cookies and similar technologies (including the Meta/Facebook Pixel) to measure site performance, understand how it is used and show relevant advertising. You can disable cookies in your browser settings; note that some site features may be affected.

Data transfers

To operate our site and provide our services, your data may be processed by providers that give us technology services (for example: web hosting, content management, contact forms and analytics and advertising platforms such as Meta). These providers process the data only according to our instructions. We do not sell or trade your personal data. Other than these transfers necessary to operate, we do not transfer your data to third parties without your consent, except in the cases provided by law.

ARCO rights and withdrawal of consent

You have the right to Access, Rectify, Cancel or Object (ARCO rights) to the processing of your personal data, as well as to withdraw any consent you have given. To exercise any of these rights, contact us through:

• Our contact form: creorama.com/en/contact
• Phone: 479 400 3957

Your request must include your name, a way to contact you and a clear description of what you are requesting. We will respond within the timeframes established by law.

Changes to this Privacy Policy

We may update this policy to reflect changes in our practices or applicable regulations. Any change will be published on this same page, indicating the date of the last update.